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CUSTOMER SERVICE

SHIPPING & DELIVERY

Orders take 1-2 business days to process after payment is received. Packages that are processed will be picked up by shipping carriers (USPS).  Your shipping time depends greatly on your location. Standard Priority Mail takes 3 to 5 business days and Parcel Post 7-10. NOTE: This is after packages and payment are processed. After the order is shipped, you will receive an email with tracking number. In general, items on the website are in stock and can be shipped promptly. If an item is out of stock, you will be notified and refunded for the item.
Currently, we only ship to U.S. Domestic. International shipping is coming soon!
While we're not responsible for missing items, if you email us, we are happy to add shipping insurance. This is recommended if the shipping address is an apartment or areas with visible traffic.

PRIVACY & SECURITY

Your privacy is one of our top priorities and your personal information is only collected in order for us to process orders. We will not rent, sell or share any of your information with any other companies or third parties. We do not handle any sensitive financial data on our server and your financial information will never be saved in our system. We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us.

RETURNS & REPLACEMENTS

Absolutely! We offer a 30 day exchange/return policy -- though you pay for shipping. To expedite the process, please include your order number, the name on the order and the reason for the exchange to this address:
SHIP TO:
Windrush Gifts
Attn:  Returns
3821 Diamante Pl.
Encino, CA 91436
 
Your refund will go back on your credit card and will appear on your monthly statement?